Understanding your eligibility for studies

You'll receive invitations to participate in studies based on two things: the availability of studies and whether you're eligible to participate in those studies or not. Both are heavily based on customer demand, so we can't guarantee that you'll receive a specific number of invitations at any given time. That said, there are a few steps you can take to ensure your account and profile are setup for optimal eligibility.

Study assignments rely on two major factors: whether your demographics match those requested by a customer and your tester rating. If you want to participate in recorded tests or moderated interviews, you'll also need to pass the recorded practice test.

Perhaps most importantly, your demographic criteria needs to match what a customer has requested in order to participate in their study. In some cases, customers want opinions from the general population of panelists, but for many tests, customers will require a certain demographic, e.g. a 25-year-old female in Canada.

It is important that you keep your profile honest and up-to-date so that when you do receive a test, you are accurately representing the demographic the customer has requested. If it's discovered that you have been dishonest in your profile, you may become ineligible to receive tests.

Testers with higher ratings are prioritized when test invitations are sent, so if your tester rating drops due to poor quality responses you may start receiving fewer tests. You can always bring your score back up by providing thoughtful responses to the tests you do receive, but if your score drops too low you may be deemed ineligible to participate in any future studies.

Consistently providing high-quality feedback not only maintains your tester rating but helps you get more frequent test invites in the future.

At signup, you're required to take a standard practice test to join the panel. That test makes you eligible for unmoderated, unrecorded studies. If you want to become eligible for recorded tests, live website tests, or moderated interviews—often higher paying studies—you'll need to pass the recorded practice test as well. This increases your overall eligibility for a larger number of studies.

You can increase your chances of being eligible for a test by responding to as many profile questions as possible. The more questions you answer, the higher your profile completeness will be, and the more tests you are likely to receive.

If your profile isn't 100% complete, you may receive tentative test invitations that require you to answer an incomplete portion of your profile in order to qualify (or disqualify) you for that particular test. If your answer doesn't match the requirement of the researcher, you won't be able to proceed, but your answer will be saved to your profile in order to be considered for future tests that target that demographic.

Weekdays are typically busier than weekends and working hours are typically busier than evenings. That said, you may receive tests from customers who are based on the other side of the world, so make sure your availability accurately matches when you are free to take tests. Otherwise, you might get notifications while you're sleeping.

Make sure you have enabled both push and email notifications in your settings so you don't miss out on a test once assigned. Taking tests is competitive and only gets more so as the panel continues to grow, so once you receive a notification, you'll want to jump on it quickly to take the test before it expires.

By following these steps, you can become more visible and trustworthy on the platform, leading to more testing opportunities.

Whether you've just signed up for UserCrowd and are not receiving the number of tests you expected, or you've been testing for some time and are now receiving less tests than you previously did, this is normal. Study availability fluctuates, and even if you've done all of the right things to optimize your eligibility, we can't predict how many tests you should be receiving or will receive. Being patient is important.

That said, if you have at any point breached our testing rules or provided low effort responses, this is likely why you are not receiving tests.

If you have checked the above and still have questions about why you're not receiving tests, get in touch with us. We may be able to provide more insight into your specific circumstances but keep in mind that we can't manually allocate more tests to you.