Testing rules

The rules listed below are the minimum requirements for maintaining good standing on the UserCrowd platform. Please visit our UserCrowd Terms and Conditions page for a full list of T&Cs.

In order to participate in the UserCrowd panel, you must be at least 18 years of age and agree to our terms for testing.

When you sign up, you're required to select and agree to all of these rules before you can proceed to set up your profile:

If you breach any of these rules, you may be permanently banned from the platform. If banned, you will lose any credit earned and any payouts you've requested will be rejected.

It's important that you give thoughtful, quality feedback in order to keep your account in good standing; check out our response quality guidelines for tips on how to do that. All responses are reviewed and graded for speed, effort, and quality. Very low-quality responses may result in a ban from the platform.

Spammy, nonsense, and inauthentic written answers will be rejected and you may be banned. This includes but is not limited to:

The same goes for tests that require you to click through a prototype or on an image to carry out a task - if you speed through and click randomly you may be banned from the platform.

When answering screener questions, honesty is key. Lying or misrepresenting yourself in your responses can lead to a ban and loss of payments and future testing opportunities. This includes, but is not limited to:

Check out this article for more information on screener questions.

When participating in tests that require audio recording, make sure to speak aloud and explain your thoughts clearly. Not speaking or speaking about something irrelevant to the task when audio is required will result in a very low response score, impacting your tester rating. It'll significantly reduce the number of test invitations you receive in future, and potentially lead to a ban from the platform.

When participating in recorded tests or interviews, turning on your camera and ensuring clear audio is mandatory. Your camera and microphone must work properly and remain unobscured throughout the session.

Additionally, our guidelines for written responses also apply to recorded audio. In the same way, violating these guidelines can lead to a ban from the UserCrowd platform and loss of any accrued credit balance.

For recorded tests, refusing to turn on your camera, disabling it, or covering it will result in your response being rejected, and you will not receive payment.

For interviews, you must keep your camera on, keep it uncovered, and actively participate throughout the session. If you fail to do so, the customer may end the session early, and you will not receive payment for your time. Repeated violations or abuse may result in a permanent ban from future testing on our platform.

The information you provide about yourself when you set up your profile must be honest and complete. We use this information to ensure that you are accurately representing the demographic targeted by the test creator when you give your feedback.

You must update your profile as soon as any of your information changes to reflect your current situation.

We only allow one UserCrowd account per person. You may not create multiple accounts with different email addresses or aliases.

You may not keep or share any content you encounter when taking tests. This includes taking screenshots or photos of your screen.

Tests often include unreleased designs or sensitive business information, so it’s important to keep everything you see private. In some cases, you may also be required to agree to a non-disclosure document before continuing with the test.

Some tests may include a document that you need to read and agree to, like a non-disclosure agreement (NDA), before you can begin. If required, this step will appear after any screener questions but before the actual test.

You’ll need to read through the document and check a box confirming your agreement. If you don’t agree, you won’t be able to proceed with the test.

These documents are legal agreements between you and the customer who created the test. Be sure to review them carefully before continuing.