Test availability varies for all panelists and we can't guarantee that you'll receive a specific number of tests at any given time. Tests are assigned to panelists automatically, so we can't assign more tests to a panelist who asks for more.

Whether you've just signed up for UserCrowd and are not receiving the number of tests you expected, or you've been testing for some time and are now receiving less tests than you previously did, we can't predict how many tests you should be receiving or will receive.

Test assignments rely on several factors which may help indicate why you are not receiving the expected number of tests:

Testers with higher ratings are prioritized when test invitations are sent, so if your tester rating drops due to poor quality responses you may start receiving fewer tests. You can always bring your score back up by providing thoughtful responses to the tests you do receive, but if your score drops too low you may be deemed ineligible to participate in any future tests.

In some cases, customers may want opinions from the general population of panelists, but for many tests, customers will require participants that meet certain demographic requirements—like a 25-year-old female in Canada for example. It is important that you keep your profile honest and up to date so that when you do receive a test, you are accurately representing the demographic the customer has requested to target for their research.

Customers are often requesting more granular demographics than what is specified in your Tester profile. You can increase your chances of being eligible for a test by responding to as many questions as possible. The more questions you answer, the higher your profile completeness will be, and the more tests you are likely to receive.

Weekdays are typically busier than weekends and working hours are typically busier than evenings. That said, you may receive tests from customers who are based on the other side of the world, so make sure your availability accurately matches when you are free to take tests—otherwise, you might get notifications while you're sleeping.

Make sure you have enabled both push and email notifications in your settings so you don't miss out on a test once assigned. Taking tests is competitive and only gets more so as the panel continues to grow, so once you receive a notification you will want to jump on to it quickly to take the test before it expires.

If you have checked the above and still have questions about why you're not receiving tests, get in touch with us. We may be able to provide more insight into your specific circumstances but unfortunately cannot manually allocate more tests to you.