We recently updated how panelist ratings are calculated to better reflect response quality. Previously, it was relatively easy to maintain a high rating. With this recalculation, most panelists will see a change in their current rating, and only consistent exceptional response quality earns a perfect 5-star rating.
Don't worry – a small drop doesn’t mean you’ve done anything wrong, and it doesn’t mean you’ll stop getting assignments. You don’t need to contact us about this change. The best way to keep your rating strong is to keep giving thoughtful, high-quality feedback on every test.
As a member of UserCrowd, you have a tester rating based on the quality of your responses. More tests are assigned to panelists with higher ratings, so in order to get more tests, the single most important thing you can do is give high-quality and thoughtful feedback on every test you take.
This rating will be displayed on your dashboard, ranging from 1 to 5 stars, which reflects the consistency and detail of your feedback:
Your star rating will not appear until you have completed at least a few tests. Until then, your rating will show as “Pending.”
How is my rating calculated?
Your rating is calculated based on the grades given to each and every one of your test responses during our quality reviews.
Cursory or rushed answers will have a negative impact on your rating, and very low-quality responses will quickly result in a very low rating.
See our response quality guidelines for more information on what we consider to be a high-quality response.
What can I do if my rating has dropped?
You can increase your rating by providing high-quality responses on future tests, and can even return to a 5-star rating over time.
What should I do if I think my rating is incorrect?
If your rating is below 5 stars you don't necessarily need to worry, you'll continue to be assigned studies.
You can contact our support team if you feel that your rating is incorrect. Our support team can provide some information to help you provide higher-quality responses, but we do not typically revise tester ratings based on these requests.