Have a question or an issue to report? The answers you're looking for may be found in one of our FAQ help articles:
If you're wondering why you're not receiving as many tests as you expected, check out our article on how to get more tests.
If you've encountered an error with a test, check that you're using a supported browser or device or check out our article on common test errors.
If you want to delete your account, find out how to do that here.
If you have a question about requesting a payout, or have an issue with a payout that you've already requested, check out our article on how to get paid.
If you want to know why your tester rating has dropped, check out our article on tester ratings.
If your question hasn't been answered by any of our help articles or you need to get in touch with us for another reason, you can reach us by email at support@usercrowd.com.
If you contact us on a weekday, we will typically reply within 24 hours. If you send us an email on a Friday or on the weekend, you will likely receive a reply the following Monday.
If you are contacting us from an email address that is not associated with your UserCrowd account, please specify in your message which email address your account is linked to.